Compass Claims


Accident Replacement Vehicles

We specialise in providing accident replacement vehicles for drivers who have been involved in non-fault vehicle accidents.


Most Australian drivers don’t know that they’re legally entitled to an accident replacement vehicle whilst theirs is being repaired.


Compass Claims are the leading provider of accident replacement vehicles Australia wide with over 10 years’ experience. Compass’ fleet size and national coverage means that, whenever a replacement vehicle is needed, Compass Claims are there to help immediately.


Conveniently located in all major capital cities across Australia, we currently have over 11 actively operating branches in both regional and metro areas along with 3 satellite operations and this is continuing to grow. What’s more, Compass endeavour to make an inconvenient situation as convenient as possible, offering:


• Vehicle delivery to a chosen location up to 7 days a week
• 24/7 in house customer service team ready to guide you through the process
• Modern fleet with nothing over 3 years
• A wide and varied range, including standard, luxury, commercial and speciality vehicles along with motorbikes ensuring a comparable replacement


Our customers are our number one priority, we offer an ethical and trusted service that combines flexibility, efficiency and peace-of-mind.

Compass Claims – It’s not too good to be true!


Is the vehicle free? You will not be required to provide security for the hire cost. We require card details to which we can charge any tolls/fines/excesses that may be applicable. Under the terms of our agreement (which you should read carefully), you still have a contractual liability for the charges. However, as it appears you are not responsible for the accident Compass will try to recover the credit hire cost of the hire vehicle from the at fault party. To enable Compass to do this you will need to co-operate with Compass. Our expectations of what cooperation is required of you are set out in the Mandate. You should read this document carefully and speak to us about anything that needs clarification before you sign it.




Number of customers we’ve helped back on the road after a non-fault accident since 2012



Previous customers who would recommend us to friends and family


“MyCarCentre” App

Accident management for IOS and Android

Download our FREE app here!

Book & Apply

Booking a service with your selected venue and use Compass Claims to request a replacement vehicle for the duration.

Help When You Need It

Report an accident, receive immediate help and a replacement vehicle, along with towing to your preferred repairer.


Set reminders for key dates and when your vehicle related items expire, such as driving licence, rego papers and insurance.


Service History

Review your service history on your chosen vehicles and the associated costs for each.

Store Your Information

Store all your relevant information and vital car documents safe and securely with a pin encrypted data room.

Find Local Repairers

Find a local repairer. You can search by brand or location, or contact us via the app for a recommendation.


If you’ve been in a non-fault accident