How We Can Help

Our main priority is to provide sound advice as soon as possible and then to have you mobile as soon after the accident again as possible.

• One of our trained claims experts will speak to you to record details of the accident and ensure that you are given independent advice over any matters which concern you about the accident.
• Upon speaking to you and reviewing your accident details we will the make an informed decision on whether we can claim the costs of the replacement vehicle of the negligent party.
• If we are satisfied that we can help, we will then provide you with a replacement vehicle for the duration of the repair to your vehicle. If your vehicle is deemed to be a total loss (also known as a “write off”), you can remain in our vehicle for up to 14 days after the date on which the accident occurred, or the day you received your cheque.
• If your vehicle is not “legally roadworthy’ or ‘legally driveable” (for example a tail light has been smashed) then we can deliver a replacement vehicle to you. If you are still driving your vehicle then we can arrange to deliver a vehicle at the same time that your own one goes in for repairs. The charges for this replacement vehicle are recovered from the insurer of the at fault party.
• During the time your claim is with us we manage it and liaise with everyone on your behalf – witnesses, insurers, repairers, and the third party. If legal advice is required then we can point you in the direction of someone from our panel of solicitors.
• This is achieved through our working relationships with dealers, bodyshops, insurers, fleet management providers and car manufacturers and insurance brokers.
• Your vehicle will be repaired by an approved repair shop appointed by either an insurer, manufacturer or Compass Claims. All repairs will be of the highest standard.
• We will maintain contact with the repair shop repairing your car and advise you of any delays, and of course when your car is ready to be picked up.