Compass Claims† are specialist providers of accident replacement vehicles and accident management services for any vehicle owner involved in a motor vehicle accident.
Our service provides non-fault customers with an accident replacement vehicle at no cost^ whilst theirs is being repaired. We also offer competitively priced car hire to at-fault drivers.
Since 2005, we’ve grown to become the preferred choice for referrers across Australia. Our fleet size and coverage means that, whenever an accident replacement vehicle is needed, Compass Claims are there to help immediately.
Through a term known as ‘demurrage’ or ‘credit hire’, we provide clients with an accident replacement vehicle and, once their own vehicle is fully repaired and returned, we recover the costs of the replacement vehicle from the insurance company of the at-fault driver. This ensures our customer don’t have to pay anything up front like a normal car rental and aren’t out of pocket.
Our customers are our number one priority, and we offer superior quality service that combines flexibility, efficiency and peace-of-mind. We are also fully Licenced Commercial Agents (CAPI Licence No. 409415463) and active members of the Motor Traders Association in all the states we operate.
We are innovators and market leaders in the field of accident replacement vehicles. Our sole focus is fulfilling the needs of our customers in the most courteous and efficient way possible. Through hard work and adaptability, we offer a consistent and reliable product, which will always surpass our customers’ expectations.
†Compass Claims is a trading division of Compass Corp Pty Ltd