Customer Testimonials

Please see the below feedback received from some of our happy customers. If you’ve used our service we’d love to know what you through about our company and service, you can follow us on Twitter and Facebook to leave a review or simply keep up to date with the latest company news and developments.

“I would not have any hesitation in recommending your company to anyone. The service and courtesy your staff extended was super.”

Ugo. G from Sydney NSW

“Your company was so professional and helpful. I was amazed and so grateful for the positive experience in an upsetting situation. You have a brilliant team in that call center!”

Kelie. F from Newcastle

How can you improve on perfection.”

Josephine. W from QLD

Thank you for such an amazing service! I wouldn’t have got through the last few months without the help of your amazing company, exceptional staff and customer service. THANK YOU It wasn’t my fault

Brittany. S from Newcastle

“Awesome service! Reminds me of the service customers used to get decades ago well done, happy to recommend Compass to anyone you’ve reset the Service bar very high.”

Nigel .F from Perth, WA

A new company to Perth and what a good one. From my very 1st contact with your claims dept who went above and beyond to help and follow up until I received your rental was amazing and hassle free. The driver was on time and filled me in with all possible information I required and the new car (Nissan Xtrail) with 4000km was very clean and a beautiful car to drive with the best fuel economy I have ever seen. I had the car for nearly 3 months and even though it was good to get my car back I will miss yours. I have already told so many family and friends about your company and how great you are to deal with and would never hesitate in recommending you to anyone. Thank you so much for your service.

Brian. P from Perth, WA

“Compass Claims was great to deal with. He explained everything to me when I collected the car and was very professional. The car I received was very clean inside and out. I would defiantly recommend compass claims to others.”

Stephanie from ACT

“Everything went perfectly, very happy customer. Thanks!”

Jonathan. R from ACT

“Folks, your team did your firm PROUD.”

Brian. L from Sydney, NSW

“I would like to thank Compass for the overall experience. It definitely made my life much easier you’re your staff were all friendly and professional. Thank you!”

Renee. B from VIC

“Nothing to improve on. The experience was great especially after the accident; you took the worry away with having a replacement car ASAP so we could carry on as usual. Thanks for making it so easy.”

Joanne. L from Newcastle

So glad our repairer told us about you as we were facing weeks without a car. Fantastic service.

Deborah. G from Perth, WA

“I wouldn’t have been able to continue without your service Thank you a million for your service.”

Cheryl. M from VIC

Thank you so much for a very pleasant service. Car was a newer model like my own so driving it while having my car repair was very comfortable.”

Kym. K from Sydney, NSW

“From the time one of your customer service agents got in touch with me to the delivery of the replacement car, the service was exceptional, each individual took time to explain what every step entailed and all my queries were responded to with expediency. I truly appreciate the level of support and service I received from Compass claim personnel.”

Edel. K from Perth, WA

“It was a lovely surprise when I got the new sports car, thank you.”

Noeline. M from ACT

“I think the service is great, simple and easy I love that you could take photos of the necessary licenses etc… and not have to bother to fax it in etc… The tolls and insurance was explained and you sent lots of emails to make sure I understood everything. I was so impressed I recommended the service already and wish you all the best.”

Kathryn. T from VIC

Nicest and cleanest hire car I’ve ever had – would recommend to anybody who is left without a car due to a no fault claim.

Shelley. M from QLD

“This was a fantastic, pain free service that I will definitely recommend to anyone who needs a car while theirs is off the road. Thank you to everyone who helped out!”

Juliet. W from Sydney NSW

“Very happy, the only work I had to do was make a phone call your lovely staff and they did all the rest, thank you.”

Anthony. N from Newcastle

“Very understanding staff who made the process very easy.”

Jared. M from QLD

“Brilliant idea and well executed. Just so ‘no fuss’. Many thanks.”

Margaret. N from ACT

“I will recommend to my friends about your service. It was really great service. 100 /100.”

Shanmugam. B from QLD

Pickup and Drop off could not have been more convenient. Driver who delivered car was on time, friendly and informative. Could not have been an easier transition. Could not fault. Follow up emails and phone calls were all courteous and customer service – no lengthy wait times on the phone. Great work!

Jennifer. R from VIC